Frequently Asked Questions
What services do you provide?
We offer the following outpatient services:
1. Medication management for patients 14+
2. Addiction medicine for patients 18+ including Suboxone treatment
3. Psychotherapy (counseling) for clients 12+ including CBT, DBT, and EMDR
4. Addiction counseling for clients 14+
What conditions do you treat?
Trauma and PTSD
Addiction (alcohol, drugs, gaming, gambling, binging, sexual, etc.)
Do you offer telehealth?
Yes! Telehealth allows you to interact with your provider virtually using telephone or video conferencing apps. This type of treatment session is convenient if you have a busy schedule, live far away, are ill, or prefer meeting from the comfort of your home. We generally ask that initial appointments be in person, and the availability and frequency of telehealth visits, vs in-person, are up to the discretion of your provider. In some cases, for example, your provider may ask to meet every other session in-person. Our video sessions are private between you, your provider, and any family member you wish to include.
Do you accept insurance?
In order to provide longer sessions, we do not file with insurance. We will provide you with a receipt with the necessary information for you to file for possible out-of-network benefits, if you wish.
Do you accept Flex or HSA cards?
What is your cancellation policy?
We have a 24-business hour cancellation policy, so please reschedule or cancel any appointment at least 24 business hours in advance to avoid a missed appointment fee.
Do you offer evening or weekend appointments?
Some of our therapists offer evening appointments. For medication management, evening and Saturday hours may be available on a limited basis per provider availability.
How often do I need to come in?
It depends on the type of service you are receiving and the level of care you needing. For therapy (counseling), appointments typically begin on a weekly basis and may decrease to every two to four weeks as progress is made. For medication management, patients often follow up within two to four weeks of their initial appointment. Thereafter, the frequency usually varies from monthly to every 6 months, depending on the type of medication prescribed and the wellness of the individual.
How do I refill my prescriptions?
Your provider will usually prescribe you enough medication and refills to last until your next appointment. Please call your pharmacy first to see if you have a new set of refills on file. If not, please call our office and confirm that you have an appointment scheduled.